Getting Google Add-ons Support

Our Google add-ons are licensed per Google Account and not per any device or OS platform. You can use the addon on any computer as long as you are signed in with the same Google Account.

Get questions answered quickly with priority support.

All premium Google add-ons and Google Apps Scripts, offered by ctrlq.org, come with up to 60 days of complimentary email technical support.

If you’re about to purchase any of our Google add-on, you also have the option to purchase priority support. It extends the item support period up to a maximum of 6-12 months from the date of purchase and you can opt for live one-on-one support over Skype, Google Hangouts or phone.

 What’s included?With Email Support (default)With Priority Support ($49.99)With Platinum Support ($99.99)
Lifetime free upgradesYesYesYes
Help with software defects and reported bugsYesYesYes
Product Support PeriodSupport available for 60 days from the purchase datePriority support available for 180 days from the purchase datePriority support available for 12 months from the purchase date
Typical Response Time1-2 days1-2 days1 day
Email Support IncludedYesYesYes
Phone Support IncludedNoNoYes
Live Support via Screen SharingNoNoYes*
License Transfer Allowed**NoYes**Yes**

* Individual users get up to 2 live screen sharing sessions while a domain-wide license entitles you to book up to 4 screen sharing sessions over Skype or Google Hangouts.

** Individual users with premium or priority support can transfer the license once to any other Google account.  Google Apps domain licenses cannot be transferred..

Extend Support Coverage

If your existing support plan has expired, you can extend your support contract anytime later. You can either buy Premium Support or Platinum Support.

Customized Google Scripts

Please none that none of the support plans include an option to modify Google Scripts as per requirements. Should your project require customized Google Apps Scripts, please contact us.

How to Get Google Add-on Support

You can submit technical support requests via our website or send us an email at amit@labnol.org.

Our support team will respond to email support requests Monday-Friday between the hours of 9am and 6pm. For non-priority requests, we answer all questions in the order in which they are received. The response time will vary between 1-2 days depending upon the complexity of the question and the volume of inquiries.